New report from Citizens Advice about UC experiences in an early full service rollout area

Report from Citizens Advice Craven and Harrogate Districts which looks at the experiences of UC rollout as one of the first areas to go full service. It makes a number of recommendations including around -

- Putting right problems caused by incorrect or inadvertently misleading official information
- Avoiding financial shock
- Simplifying processes for claimants with childcare costs and those who are self employed
- Protecting those on the SDP who are losing transitional protection because they live in an early rollout area
- Making contact easier
- Fairer treatment of claimants moving from ESA to UC
- Fairer treatment of earnings and legacy benefits