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KPI’s for mandatory reconsideration

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Daphne
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I have had one - but that was where the health care professional had actually given enough points for an enhanced award and the decision maker had taken them away…

     
stevenmcavoy
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Daphne - 16 May 2017 05:13 PM

I have had one - but that was where the health care professional had actually given enough points for an enhanced award and the decision maker had taken them away…

i had one where they just added up the points wrong

     
stevenmcavoy
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i also enjoyed the previous dwp quote which said in essence “just because the decision got overturned at appeal that doesnt mean the decision was wrong”....sort of does.

     
Elliot Kent
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I would be interested to know if there is a KPI for appeal overturn rates and if it’s being hit.

     
Paul_Treloar_AgeUK
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Daphne - 16 May 2017 05:13 PM

I have had one - but that was where the health care professional had actually given enough points for an enhanced award and the decision maker had taken them away…

no sorry Daphne, the correctnesss of the original decision is enough to show you’re wrong…...

     
Paul_Treloar_AgeUK
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Public Law Project have written to DWP seeking clarification on this http:// http://www.publiclawproject.org.uk/resources/257/plp-letter-to-secretary-of-state-for-work-and-pensions

     
Owen Stevens
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Another blog post on this topic by Henry Brooke: https://sirhenrybrooke.me/2017/05/17/mandatory-reconsiderations-2-muddled-language/

     
Daphne
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The original enquirer on the FOI request has asked for further information - https://www.whatdotheyknow.com/request/kpis_for_reconsiderations_and_di_2#outgoing-654010

     
Paul_Treloar_AgeUK
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PIP MR’s weren’t included in the stats for the original FOI request.

79 per cent of reassessed DLA mandatory reconsiderations result in no change to PIP award

New DWP statistics also show that 84 per cent of PIP new claims reconsiderations result in no change to the award

Well there’s a coincidence eh?

     
ClairemHodgson
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Paul_Treloar_AgeUK - 16 June 2017 09:24 AM

<i>79 per cent of reassessed DLA mandatory reconsiderations result in no change to PIP award

well no - given that PIP is a wholly different benefit to DLA…...

     
stuart
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Paul_Treloar_AgeUK - 17 May 2017 01:32 PM

Public Law Project have written to DWP seeking clarification on this http:// http://www.publiclawproject.org.uk/resources/257/plp-letter-to-secretary-of-state-for-work-and-pensions

The Public Law Project has written to the new Secretary of State for Work and Pensions David Gauke requesting a response to its letter about KPI issues raised with his predecessor.

http://www.publiclawproject.org.uk/data/files/Documents/170616_David_Gauke_MP.pdf

 

     
Daphne
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There has been a response to the FOI asking for further clarification -

he 80% of original decisions upheld measure is an internal one used as an indicator of the quality of the original decision made by the department against the expectation that we will get the decision right at the earliest part of the process.  We use the information, including feedback on cases overturned, to inform our learning requirements for
the teams making the original decision.  There is no target or standard for staff undertaking mandatory reconsiderations relating to how many of these are upheld.

 

      [ Edited: 30 Jun 2017 at 11:33 am by Daphne ]
Mr Finch
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So they are using the fact that a decision was upheld at MR stage as an ‘indicator of the quality of the original decision’ and that they ‘[got] the decision right at the earliest part of the process’! Have they ever read an MR notice?

     
Peter Turville
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Using a process (MR) that results in poor quality decision making as a measure of the quality of original decisions!

     
Mike Hughes
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Well yes but where does the line get drawn? One could argue that the quality of MRs could be measure against the outcome of subsequent appeals but a proportion of them are also appealed and over-turned in a wide variety of ways. Ultimately nothing is a perfect measure. What objective criteria would you use?