Deplorable sevice

Is it me or are the standards of DWP service to clients going down the pan with depolorable results.

First they shut the local BDC office.
Then they shut the Local JCP
Then they state you have to ring up or you can use the ‘local’ JCP usually many miles away or iuse the ‘helpline number’.
Then you cannot get through on the phone at all any time every time, not even to hear that intolerable music for several hours,  you are just cut off with a goodbye.
Then when clients use the ‘local’ JCP for help they are given the phone number of the local BDC to ring even though they can’t get through. and on the very very very very very rare occaasions they do wrong or incorrect informatrionis given or the phone is cut off.
Not only that reports are comming in that client are being turned away from using the phones in JCP.

I have disabled clients with no money after their claim is suddenly stopped have had no written notification of why and cannot find out because they cannot get through on the ‘help’ line and JCP staff show them the door.

Absolutelly unforgivable