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Legal Services Commission Customer service helpline: emergency calls only
Legal Services Commission state that they have introduced ‘emergency call only’ options to help reduce the backlogs on their Customer Service Helpline. They state that they need to do this to save valuable staff resources to help them tackle backlogs in a number of areas.
From 17 October 2011, anyone calling 0300 200 2020 will hear the following options:
1. Choose this solely for emergency queries on civil certificated cases
2. Choose this solely for emergency queries on High Cost Cases
The civil customer service helpline is open between 10am and 12pm and 3pm and 5pm.
They state that “emergency calls” are those where:
* you must take action within the next 48 hours,
* the information you are seeking is not available from another source.
If this does not apply to you then you should contact your regional office via e-mail or post, and they will respond to urgent emails within three days and merits correspondence in two weeks.