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03456088545 - evidence for waiting times
8/11/2016
2:12 pm
15 minutes
Bridgend
9/11/16
8:04 am
After 16.5 minutes, got through to someone who could not hear me. Was redirected back to Vivaldi.
20 minutes - line went dead.
Not quite the outcome I had been hoping for (for the second time today, but that’s another story)
Hot news!
Tried again, hung on 10 minutes, line went dead.
9/11/16
12.05
3 minutes
Lincoln
9/11
ESA
12:45
16 mins
Bootle contact centre
9/11
ESA
14:40
19 mins
Blackburn Service Centre
(second escalation call-back put through as Stratford WCA team failing to action any of the hand offs)
10/11
10.53
13 minutes
Sheffield
10/11
10.30 am
16 minutes
Centre not given
11/11/16
8.15am
? Salford
21 minutes
not clued up on implicit consent
11/11/16
2.50 pm
23 mins
Coventry
claimant had given up and gone away by then which initially led to me being told that they couldn’t speak to me for ‘security reasons’ but when I pushed it they took the Post Office account details from me, which we’d been phoning to give them, and accepted them as they were the same as the ones they had on file from the previous claim.
14/11/16
8.55am
24 minutes
Sheffield Service Centre
1. 15.11.16
2. 2.51 pm
3. 16 mins
4. Newport
1) 21/11/2016
2) 10:25AM
3) 14mins, 54 secs
4) Hull
24/11/16
15:14
13 minutes
Lincoln
25/11/16
14:51
23 minutes
Office unknown
25/11/16
15:26
19 minutes
Office unknown
Offices unknown as claimant had the phone and I was just monitoring the time it took.
25/11/16
16:01
23 minutes
Phone answered and immediately hung up their end.
25/11/16
16:24
33 minutes
Answered at 3 minutes to 5 by Sheffield and query answered within 5 minutes. I’m impressed - and very happy to be able to go home!
29/11/16
15:26
13 minutes
Porthmadog