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simple payments

 

lost in Granite
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Training and Appeals team, glasgow city council welfare rights

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I have been asked by a number of colleagues about the ending of simple payment cards, one social work colleague told me he had been advised on the phone by the DWP that the end would be either June or July this year.

can anyone confirm or refute this and maybe point me to were I can get more info.


thanks

lee

     
Paul_Treloar_AgeUK
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Information and Advice Resources, Age UK

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Contact the Simple Payment helpline perhaps?

Simple Payment helpline
Telephone: 0845 600 0046
Textphone: 0800 032 5864

     
lost in Granite
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As ever the simplest advice is always the best. Thanks.
I did call the helpline and spoke with a customer adviser, he advised that the service is closing but they do not know when. He also advised that customers will be lettered that it is closing.

     
Paul_Treloar_AgeUK
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Thanks for flagging this up, we cover simple payments in at least one of our factsheets so we’ll need to amend as and when this happens.

     
Andrew Dutton
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Did they say why?

     
lost in Granite
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The adviser I spoke to was a wee bit vague only that they know it’s going but not when, and to be honest I didn’t ask why.

     
Andrew Dutton
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Found this - https://www.whatdotheyknow.com/request/372717/response/918823/attach/3/FOI 4415 Response Final.pdf

Perhaps it’s all part of the DWP’s moves to bully everyone in to getting a bank account no matter what (see also POCAs)