Incorrect information or a plot to prematurely transfer claimants?

I am noticing that if a client fails the Personal Capability Test for Incapacity Benefit or Income Support on Grounds of incapacity, that on appealling this they are told they must claim ESA until their appeal is heard!

It has taken me to actually speak to managers to get the message over that until the migration begins, appellant rate IS is still payable. Has anyone else noticed this, or are my clients just unlucky.

I had this problem with lone parents who were recieving a disability premium - front line staff insisted they couldnt continue to recieve IS on disability grounds and must claim ESA once their child reached 12. Eventually, this was corrected, but not without many complaints.