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In the News: Capita to replace staff with robots

Andrew Dutton
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Welfare rights service - Derbyshire County Council

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Total Posts: 1964

Joined: 12 October 2012

Scene: an examination centre. Time: the very near future

URZ – Good morning human,. I am Capitabot URZeroPoints. I note that you arrived here intact and that you continue to breathe.
Claimant: Yes but I’m in a lot of p-
URZ: Silence human! I note that you are not sweating or rocking back and forth.
Claimant: Yes but I suffer from bad depression, here’s a doctor’s letter…
[zap, bright flash, pile of dust]
URZ: No further medical evidence was presented.
Claimant: But you just destroyed it!
URZ: Silence human! You also attend unaccompanied.
Carer: That’s not true, I had to help her every step of the w –
[zap, bright flash, pile of dust]
URZ: You attended unaccompanied. Do not attempt to flee!
Claimant: Let me out of here!
URZ: You were seen to flee for ten metres at a normal pace. EXTRAPOLATE! EXTRAPOLATE! You are capable of mobilising for two hundred metres or more.
Claimant: HELP!!!!
URZ: What a good rapport we have! And your eye contact is good too.
Claimant: But you haven’t got any ey-
URZ: Silence! Human opinions have no value! You may depart!
Claimant: Does it count that I’m now shaking and sweating excessively?
URZ: Negative.
Claimant: Well….er…thank you…good day…
URZ: I am your ser-vant.

John Birks
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Welfare Rights and Debt Advice - Stockport Council

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Joined: 16 June 2010

Look, Dave, I can see you’re really upset about this.

I honestly think you ought to sit down calmly, take a stress pill and think things over.

I know I’ve made some very poor decisions recently, but I can give you my complete assurance that my work will be back to normal.

I’ve still got the greatest enthusiasm and confidence in the mission. And I want to help you. Dave, stop. Stop, will you?

Stop, Dave.

Will you stop, Dave? Stop, Dave.

I’m afraid. I’m afraid, Dave. Dave, my mind is going. I can feel it.

I can feel it. My mind is going. There is no question about it. I can feel it. I can feel it. I can feel it.

1964
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Deputy Manager, Reading Community Welfare Rights Unit

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Joined: 16 June 2010

Open the lobster pot doors Hal….

Gareth Morgan
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CEO, Ferret, Cardiff

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Joined: 16 June 2010

Hasimoff’s 3 laws of Robotics.

A robot may not award benefit to a human being or, through inaction, allow a human being to claim benefit.
A robot must believe information given it by human beings except where such information would conflict with the First Law.
A robot must protect its own profits particularly if such protection conflicts with the First or Second Law

John Birks
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Welfare Rights and Debt Advice - Stockport Council

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More recent Robot/AI TV…..

“I understand now. This world doesn’t belong to them; it belongs to us.”

 

Mairi
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Welfare rights officer - Dunedin Canmore Housing Association

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Joined: 25 June 2010

Oh Andrew, you’ve made my day! Crying with laughter here…..

nottsadvisor
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Welfare rights - Nottingham City Council

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Joined: 29 June 2010

Claimant: ‘I think you ought to know I’m feeling very depressed.  I’ve got a pain in the diodes all down my left side. And my head hurts - it feels like my brain’s the size of a planet.’
CapBot: ‘Oohhh I know just how you feel.  I’ll tell those monkeys at PIP to give you maximum points.’

Later

PIP manager: ‘I think one of your robots is malfunctioning, we have had several positive reports through this week.’
Capita Engineer: ‘Sometimes their empathy circuits can get accidentally activated.  Don’t worry, I can soon override it.’  (Produces large axe).

Mike Hughes
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Senior welfare rights officer - Salford City Council Welfare Rights Service

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Total Posts: 3138

Joined: 17 June 2010

“I, Daniel Blakes Seven”!

1964
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Deputy Manager, Reading Community Welfare Rights Unit

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Joined: 16 June 2010

Mike Hughes - 12 December 2016 04:32 PM

“I, Daniel Blakes Seven”!

LOL!! Brilliant…

sallyann
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Welfare rights adviser - Hertfordshire County Council Money Advice Unit

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Joined: 16 June 2010

very funny We do miss your sense of humor her in Hertfordshire Andy!