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Contacting processing centres
After 30 plus mins of the dreaded Vivaldi, without any sign of an answer, I wonder if anyone knows where one could find out which processing centre deals with a particular postcode area?
I remember having this information a few years ago, but obviously information has changed.
Any suggestions (other than the useless “help” line!) would be welcome.
dont think its even as simple as postcodes now as some sections seem to be dealing with things like IB to ESA transers.
easiest way i have found is to get the client to tell me where their letters are from as i speak to people scotland wide. failing that your escalation routes might have them if you get them? think mine are scotland specific
After 30 plus mins of the dreaded Vivaldi,
Lol.
Here are the addresses for each postal area. Not sure if this is what you wanted. No phone numbers.
It’s discernible from the escalation routes.
Our JSA team for instance is at Walsall whereas Wolvo looks after ESA alone.
It’s discernible from the escalation routes.
To an extent.
The majority of our ESA was with Stratford until 25/7/2016 - now Startford is no longer handling ESA at all and their claims been farmed out to other BCs across the UK. I’ve got some with Stockton, some with Hanley, some with Glasgow and some Greenock.
Stratford *apparently* had no idea this was coming, because their escalation points made no mention of what was about to happen when I was calling them about existing delays the day before they stopped handling ESA.
[And whilst posting this I’ve had a call back from Stockton to tell me now that they’ve dealt with a particular claim passed to them from Stratford, it’s moving over to Basildon, because they’re only dealing with Stratford’s backlog…..]
And none of the above takes into account the extra layer of confusion created by centres reaching “capacity” and their work being farmed out to another centre at short notice!