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MR methods
Its friday and my brain has stopped. again.
Im asking about whether a change in regs/procedure has happened regarding Mandatory recons, or whether the DWP are just up to their usual obstructive behaviour.
Our local welfare rights service are fully booked for 5-6 weeks, and we have to refer clients to them.
Due to workload we are asking clients to call DWP and verbally start the mandatory reconsideration process, as we dont want to miss the 1 month deadline.
ive had a few this week telling me that the DWP are flatly refusing to accept a request to reconsider on the phone : they insist on it being in writing.
Are there any regs that support this? I just think they are being unnecessarily awkward
Thanks