Fri 12-Oct-07 02:13 PM by ken

Edited to shorten link

DWP and Revenue efficiency savings do not stand up to close scrutiny: New report from the Public Accounts Committee

"For example while customer service measures within Jobcentre Plus show that overall satisfaction among benefit recipients has been maintained, the average time taken to process JSA claims rose from 11 days in March 2004 to 16 days in March 2006."

what i want to know is why NONE of my clients are average?

oh i know, but it's been a looong week...