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Clearly very similar to other organisations of its type. Being conscious of the laws of libel all I would say is that the terms and conditions do not fill me with confidence:
By submitting an enquiry you will be confirming that you accept our terms and conditions of service.
These Standard Terms apply to:
1. The service described in the relevant service/description terms:
The services we provide to you under these terms should not be used for business purposes.
2. Where we provide the service:
We will provide the service to the UK address you give us, unless the service terms say otherwise.
3. Our responsibility to you.
Unfortunately, we cannot guarantee that the service we provide will never be faulty, but we will do what we reasonably can, to ensure you that we provide a reliable and acceptable service. Please note that we do not profess to be legal experts in any particular field. We have no responsibility to pay you compensation for financial loss which may result from any information or advice that is incorrect or unclear.
4. Interruption of Service.
From time to time, for technical reasons, there may be an interruption in service. This is usually a temporary problem and will be rectified as soon as possible. We also from time to time, make minor changes to certain technical specifications.
5. Matters beyond our reasonable control.
Sometimes we may not be able to do what we have agreed because of something beyond our reasonable control. This could include technical issues related to adverse weather conditions for example.
6. Sharing information.
We will not share any personal data that you provide us, with any third party without your permission.
7. Contact.
In order to provide our customers with the very best service that we offer, it may be necessary for us to contact you on a regular basis: This will take the form of text messaging, emails and phone calls.
8. Promotional Material.
From time to time, we may feel it necessary to contact you regarding specific promotions etc; this will take the form of text messaging, emails or phone calls.
9. Call Monitoring
Calls may be recorded
10. Refunds.
We will only offer a refund should it be found that an operator was negligent within their professional capacity. All calls are monitored and recorded for this purpose and for training purposes. It will be at our discretion as to whether any caller will be entitled to a refund under these terms. This service is provided without any warranty or guarantee as to its accuracy, and usage of this service or website is at your own risk. It shall be your own responsibility to ensure that any information be fit for your purpose. We cannot be held liable for any loss or damage from the use of this service or data associated with this service. The information our service provides has been collated from a range of official sources.
11. Governing Law and acceptance of terms.
This agreement is governed by, and construed in accordance with the laws of England and Wales.
By submitting an enquiry you will be confirming that you accept our terms and conditions of service.
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