Search rightsnet
Search options







22 April, 2020 Open access

DWP and Post Office launch joint initiative to deliver cash benefit payments direct to homes of claimants most at risk from coronavirus

New cash delivery option initially available to Post Office Card Account customers in England who are shielding at home due to risk from the virus

The DWP and Post Office have launched a joint initiative to deliver benefit payments direct to the homes of claimants shielding because of the risk of coronavirus infection.

The new service from the Post Office will enable cash benefit payments to be sent to individuals identified by the DWP as shielding at home because of the risk of infection from COVID-19 and who agree to receive payments in this way.

Providing further details of the new service, Postal Affairs Minister Paul Scully said -

‘This vital service will ensure the government can get cash to people that need it, without them having to leave their homes. I want to thank postmasters and their teams for their continued hard work to support our communities across the UK.”

This new cash delivery option has initially been made available to those Post Office Card Account (POCA) customers who are shielding at home and are the most at risk from the virus.

There are around 27,000 POCA customers to whom this could apply and they are being actively contacted to ensure they are able to regularly access their payments.’

For more information see Post Office launches new cash delivery option to help the most vulnerable from