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Welfare Rights Adviser

Organisation: First Love Foundation
37.5 hours per week
£30,000 - £32,000 per annum, dependent on experience
Location: London (remote and flexible working requests considered)
Deadline: 18 June, 2021

About us

First Love Foundation, a Christian charity, was founded 10 years ago with a desire to see the transformation of society through the pursuit of justice, dignity, and equality for all members of society. Our vision is for Britain without poverty and our work is underpinned by the belief that no one regardless of faith, ethnicity, socio-economic background, or any other factor should live in poverty or go through this type of crisis alone.

Based in the east end of London, First Love Foundation works with families and individuals experiencing crisis i.e. ‘income-shocks’ ranging from incorrect denial (or suspension of) welfare support, serious ill health, debt, homelessness, right through to domestic violence, trapping them in a continuous cycle of poverty.

We respond to poverty and crisis through the delivery of our highly regarded solutions-oriented Enabling Lives Programme. The programme provides instant access to high-quality support and advice at the point of crisis. Our mission is ‘to empower people to create their own independent lives by working alongside them with love”. This mission and our theory of change have been carefully developed over many years on the front line, helping people in crisis and learning what it takes for people to break the cycle of poverty. With projects already in the pipeline that will serve to help even more families and individuals make the journey out of their crisis, we have scope for scale which needs to be supported internally by strong management of crucial areas of the charity’s operations.

About the Job

Many of our clients have challenges with accessing the support they are entitled to from the welfare system. First Love Foundation recently acquired AQS-accreditation. We are therefore looking to add expertise to our team so that we can best work alongside our clients in their journey to independent living. Welfare Rights Adviser is a newly created job with a new role within the Enabling Lives Team. Candidates must be motivated to deliver a strongly effective service for people in crisis in keeping with the rapid, holistic, and solution-focused approach that the charity is well known for. Responsible for delivering excellent welfare rights advice to clients within the broader day-to-day operations of the Enabling Lives Programme.

The Adviser will manage a caseload of clients (and their carers), and support them with applications for welfare benefits, appeals against sanctions, mandatory reconsiderations, and appeals processes. The Welfare Rights Advisor will also provide welfare rights advice to Project Workers and volunteers within the team to enable them to progress client cases from initial consultation to completion. Essential to this role is the use of the Salesforce CRM System to track all client casework, relationships with referral agencies, the monitoring and evaluation of our services and reporting for the trustee board, external partners, and funders of our work.

The ideal candidate is an experienced welfare rights practitioner with a proven track record of achieving meaningful outcomes for clients experiencing challenges in accessing their full benefits entitlements. Tenacious and well organized, you can manage a busy caseload and enjoy facilitating the smooth running of this new service. The ideal candidate will also enjoy being part of our multi-disciplinary team.

This role is suitable for someone with excellent welfare rights knowledge, skills, and experience. The ideal candidate has a heart for social justice, with strong administrative skills and a passion for training staff and volunteers. Communicates with: Enabling Lives and wider First Love Foundation team / Clients and Carers /Referral Partners / Volunteers.

The successful candidate must be in sympathy with the Christian values, purposes and aims of First Love Foundation.

For more information and to apply

Please contact for a copy of the full job description and person specification.

Apply by emailing a copy of your CV and a covering letter to

The covering letter should be no more than 750 words and should explain how you match the job description and person specification.