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Welfare Benefits Officer

Organisation: The Royal Borough of Greenwich
35 hours per week
£32,418 - £34,209 per annum
Location: Woolwich, London
Deadline: 7 March, 2021

Do you have the skills and ability to improve the lives of some of the most vulnerable people in our borough, by way of maximising their income through welfare benefits?

You will be working within the Tenancy Income Team, working with our Council Tenants to identify if they meet the criteria for welfare benefits; you will lead with the claim process on their behalf, including challenging decisions and making use of the appeal processes. You will work closely with Income Officers and our Welfare Rights Service to maximise income for tenants, so they can afford to pay their rent, and prevent homelessness.

These are challenging times with the Welfare Reforms and Covid19 impacting on tenants’ lives; you will need detailed knowledge of a wide range of welfare benefits and need to keep up to date with changes as they occur. You will do outreach work in the borough, visiting diverse and vulnerable clients in their homes.

It’s a busy department, usually based in the Woolwich Centre but due to the current climate you will be working mostly from home. You need to be able to work with minimal supervision and prioritise your workload and have a desire to give excellent customer care and meet performance targets and benefit claim deadlines. You will also be a point of reference to Income Officers for advice on welfare benefits.

This post will require a DBS check.

Closing date: Sunday 7 March 2021

Applications received during the internal advertising period have been considered and processed. If you previously applied for this job in December 2020/January 2021 please do not apply

For further details and to submit an application please visit: https://royalgreenwichcareers.com//JobDetails.aspx?msg=2Zf6Ne45ScWqN23QlUex9NWv5ZD8tS6NsUNZPB2ZcG4%3d

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Address: For further details and to submit an application please visit: royalgreenwichcareers.com