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Welfare Benefit Adviser (Care and Support Team)

Organisation: Hertfordshire County Council
37hours. Fixed Term – 12 months from start date (with possible extension)
£32,234 - £34,728 per annum
Location: Stevenage
Deadline: 19 April, 2021

Hertfordshire County Council‘s Money Advice Unit provides advice, information and training on welfare benefits. We are looking for a highly motivated and experienced Welfare Benefits Adviser to join our Care and Support Benefits Advice team, providing casework, advocacy and appeals representation as required.

You will need an excellent and up-to-date knowledge of welfare benefits, especially as it relates to carers and disabled people, a proven ability to provide comprehensive benefit checks and representation to set deadlines and handle a high-volume caseload. The post holder will have good knowledge and understanding of the social security legal framework and an ability to represent clients to at least Tribunal level.

We are strongly committed to promoting diversity and inclusion, both in our workforce and in our service. Experience and knowledge of working with BAME or disadvantaged groups is desirable.

Although based in Stevenage, due to social distancing guidelines you will be able to primarily work from home, and the organisation is working towards this being a feature post-pandemic. The service is to be delivered mainly by phone, e-mail and when social distancing rules relax, in-person as necessary. An ability to deliver training and talks, in person or on-line, would be an advantage. You will be joining an experienced and supportive team, providing information, advice, representation and training.

This post is subject to an enhanced check from the Disclosure and Barring Service (DBS).

You will be required on occasion to undertake travel countywide, so you must have a full driving licence and access to transport.

For more information and how to apply, please see Welfare benefits adviser on the Hertfordshire County Council jobs website.

For an informal discussion about this role, please ask to speak to Gary Vaux or Juliette Veal on 01438 843456.

Closing date: 19 April 2021
Interview date: 29 & 30 April 2021



Address: Money Advice Unit
Farnham House
Six Hills Way