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Universal Support Workers (up to 3 FTE posts)

Organisation: Citizens Advice - Hull & East Riding
37 or 18.5 hours per week
£21,762 (trainee) / £23,097
Location: Hull
Deadline: 27 September, 2019

Based within the Hull office the post holders will give advice and support to Universal Credit claimants in accordance with the new “Help to Claim” service model devised by national Citizens Advice.

The post holder will have good interpersonal skills and demonstrable customer care skills.

You will have experience of using telephony and / or IT systems to deliver services across multiple channels including face to face, webchat and / or telephone.

This includes completing required monitoring for Citizens Advice against project KPIs and assisting with the establishing, maintaining and developing of local partnerships.

You will have the ability to work both independently with minimum supervision, and as part of a team and to be confident using a wide range of IT systems.

The post holders should ideally have knowledge of the current law and policy in relation to benefits although training will be provided.

We are willing to consider splitting the full time hours to share the post between more than one worker where this meets the requirements of the service.

Closing date is Friday 27 September 2019 at 5:00pm

Citizens Advice Hull & East Riding (CAH&ER) is a busy, progressive and dynamic service serving a city and a large rural county. CAH&ER work together to make a positive difference in the lives of our clients.

For an application form email: recruitment@hull-eastridingcab.org.uk stating which post(s) you are applying for or send an A4 SAE with postage to the value of £1.10 to:-
 

Recruitment
Citizens Advice – Hull & East Riding
The Wilson Centre
Alfred Gelder Street
Hull
HU1 2AG

CVs will not be accepted.


 

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Contact

Address: The Wilson Centre
Alfred Gelder Street
Hull
East Yorkshire
HU1 2AG

E-mail: recruitment@hull-eastridingcab.org.uk

Tel: 01482 328990