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Volunteer Telephone Assessors

Organisation: Citizens Advice LeicesterShire
Minimum of 6 hours per week
Location: Leicestershire
Deadline: 10 January, 2022

Hours: A minimum of 2 shifts per week
Line Manager: Service Manager
Duration: At least 6 months following completion of training.

Please note: all Citizens Advice LeicesterShire training and volunteering opportunities are currently being undertaken remotely online due to Covid-19 restrictions.

What is the purpose of the role?

To help provide an effective and efficient advice service to members of the public

What will you do?

Benefits of becoming a Citizens Advice LeicesterShire volunteer

What do you need to have?

You don’t need specific qualifications or skills, but you will need to:

Full training is provided for the Assessor role. Training is delivered through a variety of methods, including self-study, workshops, webinars and observations. The core training will take around 9 hours per week for 7-9 weeks, after which you will move on to supporting clients.

Following the initial training, you can work towards the Citizens Advice certificate in Initial Assessment (1st Tier Advice), which involves structured training, assessments and building knowledge, skills and experience through contact with clients. This takes around 4 months to complete following the initial training.

How much time do you need to give?

Due to the initial training investment required for this role, we ask volunteers to commit to volunteering for a minimum of 2 shifts per week for 6 months following the completion of training.