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Money Advice/Debt Caseworkers (Trainee Option Available)

Organisation: Citizens Advice - Hull & East Riding
37 hours per week
£24,998 (trained) / £21,762 (trainee)
Location: Hull
Deadline: 2 August, 2019

Citizens Advice Hull & East Riding (CAH&ER) is a busy, progressive and dynamic service serving a city and a large rural county. CAH&ER work together to make a positive difference in the lives of our clients.

Citizens Advice Hull and East Riding (CAH&ER) has an exciting opportunity for an experienced money advice caseworker to join our successful team. We offer money and debt advice face-to-face, and by telephone, web chat and email.

Successful applicants will have a minimum of one year’s full-time equivalent experience of delivering money advice and an ability to satisfy MAS standards of competence at casework level.

Applicants will need to have excellent communication skills, be able to work under pressure with minimum supervision and be flexible in their approach. You will need experience of income maximisation, budgeting and money advice strategies.


If you are interested in this opportunity but do not have the relevant experience please apply demonstrating which transferable skills you have and how you can develop into the role.

We will be looking for the ability to meet the person specification and deliver the job to the required standards within 6 – 12 months. It will be a requirement that any trainee passes the MAS competency assessments up to casework standard within this time – but don’t worry full training will be given.

We are interested in driven, passionate individuals who have a desire to help clients and are able to deliver advice in a target driven environment.

Closing date: Friday 2 August, 5 pm.

For an application form email: stating which post(s) you are applying for.

Or send an A4 SAE with postage to the value of £1.10 to:-

Citizens Advice – Hull & East Riding
The Wilson Centre
Alfred Gelder Street

CVs will not be accepted.



Address: The Wilson Centre
Alfred Gelder Street
East Yorkshire


Tel: 01482 328990