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Macmillan Welfare Benefits Caseworkers

Organisation: Citizens Advice Birmingham
Role 1: part time 29.2 hours pw; Role 2: part time 27.4 hours pw
£28,429.68 per annum pro rata
Location: Birmingham and Solihull
Deadline: 17 June, 2021

Citizens Advice Birmingham is partnered with Macmillan Cancer Support to deliver Welfare Benefit Advice across Birmingham and Solihull

We are looking for enthusiastic caseworkers who will join an existing team to ensure delivery of service specifications, targets and quality standards for the Macmillan Service.

The Welfare Benefit caseworkers will provide a high-quality advice service for people affected by cancer in hospital settings across Birmingham and Solihull. Delivery will be integrated with cancer care teams to provide seamless referral pathways that complement the assessment and care planning process of patients. You will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation. The post holder will also attend events to promote the service and provide support and training to volunteers and health care professionals.

Working at Citizens Advice Birmingham will bring you into contact with all types of people, with all of their differing experiences. Those who work, either as paid employees or volunteers are representative of the community, diverse but sharing the same Citizens Advice values and ethos. This is the richness of our service – a service that is built entirely out of ordinary people helping ordinary people, every day, every week, every year - and if successful you would be warmly welcomed within it.

Application is by the form available for download from our website together with the job role details.

The completed application form should be sent to before the closing date and time.

Please note CVs are not accepted



Address: For more information, please see