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Macmillan Welfare Benefits Caseworker

Organisation: Citizens Advice Guildford
24 - 37 hours a week (Flexibility across Monday to Friday)
£24,500 - £27,000 FTE depending on experience
Location: Guildford
Deadline: 27 January, 2020

We are looking for a team player with a ‘can do’ attitude to join our highly successful Macmillan Welfare Benefits Service. You will report to the Macmillan Project Manager and provide a welfare benefits advice service to people affected by cancer with the aim of maximising their income.

You will manage a caseload, assisting clients to access their entitlements to welfare benefits and other sources of financial help. The Service is delivered mainly by telephone or settings appropriate to the client group via outreach in health settings.

You will have a good knowledge and understanding of the welfare benefits system and the ability to interview and support clients in a sensitive but empowering way. You will also have strong IT skills and be able to communicate clearly and effectively face-to-face, in writing and over the phone.

Whilst experience of working within Citizens Advice would be desirable, we will happily support the right person through Citizens Advice accredited training to enable them to carry out the role.

We have funding for a full-time post but welcome your application if you are interested in part-time or full-time work.

Please see link below for more details and how to apply:



Address: 15-21 Haydon Place


Tel: 0148 323 0844