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Macmillan Benefits Caseworker

Organisation: Citizens Advice Reading
28 hours per week
£22,500 - £25,000 pro rata
Location: Reading and Slough
Deadline: 8 January, 2020

Fixed term until 31 December 2020 (renewal subject to continuation of long-term funding).

Hours: 28 hours per week (preferably spread across 5 days, Mon-Fri) A job share will be considered.

Salary: £22,500 - £25,000 pro rata (depending on experience and responsibility level)

Location: Royal Berkshire Hospital and Minster Street (Reading) Offices with some service provision at Wexham Park Hospital (Slough)

About the role:

Citizens Advice Reading works in partnership with Macmillan Cancer Support to provide welfare benefits advice to people affected by cancer across Berkshire. Our caseworkers are primarily based at the Royal Berkshire Hospital in Reading but, if required, services are also provided at Wexham Park Hospital in Slough on a one-day-per-week basis.

Our team consists of a number of caseworkers each of which, in addition to a client caseload, has both general and specific responsibilities to support the activities and development of the service.

We now have a vacancy for somebody to join the team as a paid caseworker. Main responsibilities of the role would be:

To be successful you will be a fully trained Adviser at Citizens Advice or equivalent and have a good knowledge of welfare benefits, especially sickness and disability benefits (this can however be developed as part of the role). You will also be organised and able to run a caseload. Experience of supporting volunteers would be an advantage but not essential, as would an ability to review operational processes.

You would definitely need to be comfortable working in a hospital environment with cancer patients whilst being empathetic and sensitive to their needs. As an excellent communicator with strong interpersonal skills you will have good analytical skills and be able to use IT systems to support all areas of your work. If you are interested in this role we would love to hear from you.

For an application pack, please visit:

Pension: 5% employer contribution

Closing date: Wednesday 8th January 2020
Interview date: Tuesday 14th January 2020