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Information and Advice Officer

Organisation: Age UK Coventry and Warwickshire
30 hours a week over 4 days.
Location: Coventry
Deadline: 13 June, 2021

Temporary contract until 31 March 2023.

An exciting opportunity has arisen for an information and advice officer to join our friendly team.

You will be one of 3 information and advice officers providing a wide range of information and advice services including:

You will be expected to play an integral part of the team contributing to decision making and ensuring that our clients receive the best possible service in line with established protocols and practices.

You will need to have the skills to resolve and manage issues as they arise, be able to prioritise your workload, be flexible for the needs of the business, work within a team setting and able to consider business constraints and service user needs. You will also need to have a consistent and compassionate approach with our service users at all times.

To be successful in this role you will need to have significant welfare benefits experience of at least 2 years, as well as knowledge and understanding of the wide range of issue affecting older people including current health and social care policy and experience of delivering effective information, signposting and referral services to clients.

For more information, please see



Address: Age UK
8-10 Clemens Street
CV31 2DL


Tel: 01926 458 125