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Information & Advice Adviser

Organisation: Age UK Merton
37.5 hours per week
£26,000 to £29,000
Location: Mitcham, London Borough of Merton
Deadline: 1 November, 2021

Job description

We are recruiting a full-time I&A Adviser to join our exceptional Information & Advice Service. This is an exciting opportunity for someone with a good background in advice work to provide genuine, high impact person-centred, accredited advice for older people to help them improve their health and wellbeing.

Given the significant impact of Coronavirus on older adults, Age UK Merton has been successful with a bid to the City Bridge Trust to provide specialised advice for older adults on issues like money & benefits, community care, housing, health and transport.

This is an exciting time to join the organisation at a period of growth in size and reputation. You will be given training, regular supervision and development opportunities to help you excel in this role.

Job summary

The I&A Adviser will have an essential role in the response to the impact of the Coronavirus pandemic, working directly with older people to triage and identify needs and provide advice to help people to access high quality support. The role will provide information and advice, including casework, in a wide field of subjects, including welfare benefits, housing, health, community care, and local services, to older adults (66+) across the London Borough of Merton. Despite the rapidly evolving situation due to Covid-19 we anticipate that the role will deliver support face to face at our centre, in client’s homes, on the phone and by email. You will be joining an accredited (AQS) advice service, high caliber team and given opportunities to train and develop in the role.

Summary of Duties

Person Specification




How to apply

For further information and details of how to apply, please visit our website:



Address: 277, London Road


Tel: 07815 182516