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Helpline Adviser

Organisation: Gingerbread
35 hours per week
£26,820 to £30,795 (dependent on experience)
Location: London
Deadline: 27 May, 2019

Full time, permanent contract - Gingerbread operates a flexible working policy and applications for part time working will be considered.

Helpline Adviser for Single Parents.

We are looking for an experienced adviser to join our team delivering advice to single parents across England and Wales on the Gingerbread freephone helpline. You will provide telephone and online advice to single parents on a range of issues including dealing with a break-up, going back to work and sorting out child maintenance, contact and benefit or tax credit issues.

We are looking for someone with a minimum of two year’s recent experience of working as an adviser with a good knowledge of welfare benefits, tax credits and welfare reform. Training can be provided in other relevant advice areas. You must be a quick learner, an excellent communicator with the ability to work in a sometimes pressured helpline environment and have a passion for helping single parents.

You will be well supported through our systems for staff development and supervision. Working alongside your advice and information colleagues, including more senior Advice Workers, you will have the opportunity to learn in depth advice skills and grow in your knowledge.

Gingerbread provides expert advice, practical support and campaigns for single parents. We welcome applications from all sections of the community, including single parents and those with caring responsibilities. We offer excellent work-life balance policies for all staff.

For further information and to apply please see our website:

Gingerbread, the charity for single parent families’ is registered in England and Wales as a company limited by guarantee, no. 402748, and a registered charity, no. 230750



Address: 520 Highgate Studios
53-79 Highgate Road


Tel: 0207 428 5418