Helpline Adviser

Organisation: Gingerbread
35 hours per week
£27,945 per annum
Location: Kentish Town, London
Deadline: 3 December, 2018

Gingerbread operates a flexible working policy and applications for part time working will be considered.

We are looking for an experienced adviser to join our team delivering advice to single parents across England and Wales on the Gingerbread freephone helpline. You will provide telephone and online advice to single parents on a range of issues including dealing with a break-up, going back to work and sorting out child maintenance, contact and benefit or tax credit issues.

We are looking for someone with a minimum of two year’s recent experience of working as an adviser with a good knowledge of welfare benefits, tax credits and welfare reform. Training will be provided in other relevant advice areas. You must be a quick learner, an excellent communicator with the ability to work in a sometimes pressured helpline environment and have a passion for helping single parents.

You will be well supported through our systems for staff development and supervision. Working alongside your advice and information colleagues, including more senior Advice Workers, you will have the opportunity to learn in depth advice skills and grow in your knowledge.

How to apply:

Please apply on our website here:

To apply, download and complete the application form on our website. The application form includes a personal statement section for you to set out how you meet the person specification for the role.

Email your completed application form to stating your name and the post you are applying for in the subject line. This statement should be a maximum of 4 sides.

(To keep our administration costs to a minimum, we will only be contacting candidates who are shortlisted for interview.)