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Head of Services

Organisation: Citizens Advice - Hull & East Riding
37 hours per week
Location: Hull
Deadline: 20 January, 2020

Job Ref: 2019/HSAS

This is an exciting opportunity to join one of the country’s largest local Citizens Advice delivering advice services to over 20,000 people a year.

The role:

You will bring your experience of leading people and delivering services to the role, taking on strategic responsibility for the development and delivery of a range of high-quality specialist advice services and projects in response to the growing needs of our communities across Hull and the East Riding. Your commitment to high quality standards and excellent customer service will help us build on our established reputation, whilst continually seeking to innovate and improve. You will ensure we utilise our scarce resources effectively to achieve our ambitions for the people we serve. You’ll inspire confidence in those you work with, particularly our external stakeholders and two local authorities, and will work with the Chief Executive and senior management team to help shape the future of all our services.

Our ideal candidate will be an experienced and resilient manager with:

About us:

Citizens Advice Hull and East Riding (CAH&ER) is an innovative and successful service which puts clients first and focuses on delivering high quality advice services via face to face, telephone and digital channels to over 20,000 people a year. We help people overcome their problems. Our advice is confidential, free and independent and covers a wide range to subjects including benefits, debt and money management, housing, employment, family and legal matters. We use the evidence of our clients’ experiences to campaign for change.

We are a local independent charity operating from four offices and extensive outreach sessions across the city of Hull and the East Riding. We employ approximately 80 staff supported by over 100 volunteers.


Closing date is: Monday 20 January 2020 at 12:00 noon

For an application form, please email: stating which post(s) you are applying for or send an A4 SAE with postage to the value of £1.10 to -

Citizens Advice – Hull & East Riding
The Wilson Centre
Alfred Gelder Street

CVs will not be accepted.



Address: The Wilson Centre
Alfred Gelder Street
East Yorkshire


Tel: 01482 328 990