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Head of Casework

Organisation: The Royal Society of Musicians of Great Britain
37.5 hours per week
£45,000 per annum
Location: London
Deadline: 2 October, 2020


The Royal Society of Musicians is the UK’s oldest music charity and provides vital financial assistance and advice to those professionally active in the world of music, who are unable to work due to accident, illness or old age. In the last five years the Society has considered 1,542 applications for assistance and distributed grants totalling £2,354,163. Casework sits at the heart of all the Society’s activities and the Society prides itself on the highly personal support it gives to all its beneficiaries. In a profession where public knowledge of illness or financial difficulty has a devastating impact on an individual’s career, the Society ensures that every application for assistance is treated with the utmost discretion and sensitivity.

The Society employs a staff of five, two of whom form the Casework Team. The Casework Team receive and process all casework enquiries and applications for assistance, enabling the production of monthly schedules and reports, as well as annual reviews for consideration by the Society’s Governors. Casework manage and maintain the Society’s relationship with all applicants and beneficiaries, conducting visits when required. Regular liaison with like-minded organisations not only enables working relationships to remain strong, but also ensures beneficiaries can be signposted to the most appropriate support networks as necessary.

The Society is now looking to increase the number of beneficiaries it supports each year. To assist with this process, a 6-month scoping project has been undertaken in partnership with performing arts health charity, BAPAM (The British Association of Performing Arts Medicine). This project has enabled detailed analysis and assessment of all aspects of Casework at the Society.

Primary Aim and Personal Attributes

Working to the Chief Executive, the Head of Casework will manage the day to day running of Casework at the Society. They will be highly empathetic and compassionate towards all applicants and beneficiaries, demonstrating a consistently high level of customer care and responsiveness coupled with patience, tact and diplomacy. They will also have an interest in music and sympathy towards the profession, recognising the value of the arts as a whole.

The Head of Casework will contribute to the development of a strategy to ensure the successful and sustainable growth of Casework within the Society. The postholder will then assume responsibility for implementation and delivery of the strategy to ensure the Society provides the highest quality of service to all those it supports. They will also develop networks across the UK, including within the charity, benevolent funds and the healthcare sectors with the primary aim of increasing awareness of the Society in those sectors, and will represent the Society at meetings and events where appropriate.

For full details, including how to apply, please email



Address: 26 Fitzroy Square


Tel: 020 7629 6137