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Volunteer Generalist Advisers

Organisation: Citizens Advice LeicesterShire
Minimum of 6 hours per week
Location: Leicestershire
Deadline: 10 January, 2022

As a Generalist Adviser you will be working remotely by telephone, video platform, email or working face to face in one of our local branches. Your role is to put the
client at ease, listen and explore the issue that they are struggling with to take their problem forward. This may be by:

Your role will include making accurate records of your interaction with clients on our on-line client management system. You will be fully trained and provided with the necessary resources and have an experienced supervisor on hand for you to contact. You will also be part of a supportive team of other assessors and advisers to help you deliver the service.

The initial training is mandatory and includes e-learning and virtual group/one to one and is approximately 6 hours per week for 11 weeks. Once this is complete you will be required to complete 3/4 hours per week ongoing training for the role and this will take approximately 6 months. During this time you will actively participate in client work that will enable you to gain valuable experience for your role as an Adviser.

We ask that you commit two shifts per week. These can both be on the same day or on different days.

Due to the cost of training we do ask that when you join you confirm your commitment to at least 12 months service following your initial 11 weeks training.