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Generalist Advice Service Delivery Manager

Organisation: Citizens Advice - Hull & East Riding
18.5 hours per week
Location: East Riding of Yorkshire
Deadline: 14 May, 2021

Generalist Advice Service Delivery Manager: Ref: 2021/SDM

Based in our Bridlington office with regular travel to our Beverley office
18.5 hours per week
Salary £31,676 pro rata

For an application form visit our website:

The role

You will have the opportunity to manage the day to day delivery of an exceptional service to our local clients. With your team of paid staff and volunteers you will ensure high standards of client care and quality of advice, managing resources to ensure the service is accessible and responsive to the needs of the communities we serve. As a member of the operational management team, you will be responsible for the achievement of contract targets and contribute to the wider development of our objectives and research and campaigns.

During the Coronavirus restrictions, we are operating a reduced face to face service. The post holder will be required to support staff and volunteers who are delivering advice remotely.

You will have experience managing people (paid staff and/or volunteers) and a thorough understanding of customer service and advice delivery with a passion for providing excellence to our clients. In order to do this you will need:

About us

Citizens Advice Hull and East Riding (CAH&ER) is an innovative and successful service which puts clients first and focuses on delivering high quality advice services via face to face, telephone and digital channels to over 20,000 people a year. We help people overcome their problems. Our advice is confidential, free and independent and covers a wide range to subjects including benefits, debt and money management, housing, employment, family and legal matters. We use the evidence of our clients’ experiences to campaign for change.

We are a local independent charity operating from four offices and extensive outreach sessions across the city of Hull and the East Riding. We employ approximately 90 staff supported by over 100 volunteers.

Closing date is: Friday 14 May 2021 at 12 noon

Interviews will be held by video-call Thursday 20 May

More information

For an application form:

CVs will not be accepted.



Address: Citizens Advice – Hull & East Riding
The Wilson Centre
Alfred Gelder Street