Debt Advisor

Organisation: Sangam Association of Asian Women
35 hours per week (Alternate Saturday mornings)
£30,940 pa dependent on experience and qualifications
Location: South East London
Deadline: 5 March, 2018

To provide an effective and efficient specialist debt advice and support service within the aims, policies and principles of Sangam services.


1. Casework.

  1. Provide casework covering the full range of debt advice.
  2. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties as appropriate and set up the necessary systems to take effective referrals from the named partners.
  3. Ensure income maximization through the take up of appropriate benefits.
  4. Prepare and present cases to the appropriate statutory bodies and courts as appropriate.
  5. Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
  6. Work with admin staff, within our minimum requirements
  7. Ensure that all casework conforms to Sangam’s office manual and the Advice Quality Standard Certification requirements.

2. Training

  1. Develop the training programme with the support of Administrator.
  2. Co-ordinate and deliver the training on a quarterly basis.

3. Volunteers and Mentoring

  1. Recruit and train a small pool of volunteers to provide IT support
  2. Co-ordinate the volunteers to provide mentoring to services users towards the self-help tools.

4. Professional Development

  1. Keep up to date with legislation, case law, polices and procedures relating to money advice, and attend appropriate training.
  2. Read relevant publications.
  3. Attend relevant internal and external meetings as agreed with the line manager.
  4. Prepare for and attend supervision sessions.

5. Administration

  1. Use IT for statistical recording, record keeping and document production.
  2. Maintain reference material and local information systems.
  3. Provide regular reports to the Manager, board and the funder.
  4. Ensure that all work conforms to the Centre’s administrative policies and procedures.

6. Other duties and responsibilities

  1. Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
  2. Participation in Project Development including the delivery of training where appropriate.
  3. Uphold the aims and principles of Sangam services and its equal opportunities policies.
  4. Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.


  1. A minimum of two years experience of client focused money advice casework (in a paid or voluntary capacity).
  2. Is an Intermediary registered by the Insolvency Service to input Debt Relief Orders.
  3. Must demonstrate a good awareness of the benefits system and how this relates to the needs of disabled clients.
  4. Proven ability to work in a cooperative and flexible manner within a team ethos irrespective of personal opinions.
  5. An up to date knowledge of legislation and court procedures relevant to giving debt advice.
  6. Effective oral communication skills with particular emphasis on negotiating and representing.
  7. Effective writing skills with particular emphasis on preparing reports and correspondence
  8. Ordered approach to casework and an ability to follow and develop agreed procedures.
  9. The ability to work methodically within defined systems and to maintain accurate case and statistical records, using computers where appropriate.
  10. Ability to be an effective court advocate.
  11. Ability to prioritise tasks, to identify and work to deadlines and to manage time effectively under own initiative.
  12. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
  13. Ability to monitor and maintain own standards.
  14. An understanding and commitment to work within the aims and principles of Sangam services and its equal opportunities policies.


  1. Demonstrate an understanding of social trends and their implications for clients and service provision.
  2. Knowledge of Advice Pro casework management system
  3. Knowledge of working in an outreach setting
  4. Experience of delegating work to admin staff
  5. Experience of working effectively and supportively with volunteer/s



Address: 210 Burnt Oak Broadway, Edgware, Middlesex


Tel: 0208 952 7062