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Client Advisor

Organisation: Bank Workers Charity
35 hours per week
£29,880 to £32,867
Location: London
Deadline: 24 July, 2019

About Bank Workers Charity (BWC)

An exciting opportunity has arisen for a Client Advisor to join this forward thinking charity, which exists to support the health and wellbeing of the banking community, numbering almost two million people in the UK.

It’s a great time to join BWC. We already support thousands of people every year and our new strategy will see us grow further, expanding our offering and reaching more clients.

About the Role

Your key purpose will be to provide advice, guidance and case management for our clients, to provide solutions to help people in need achieve long-term sustainability and manage the client journey through BWC services.

About You

This role requires experience of supporting people, who may be vulnerable, in distress or in crisis situations, with practical, long-term solutions in areas such as welfare, budgeting, housing, debt and mental wellbeing, ideally gained within the charity sector, using various channels such as telephone, email and live chat.

In order to succeed you will have an ability to demonstrate empathy and good decision making skills; be able to work calmly and productively under pressure and keep to deadlines; have an understanding of the complexities faced by clients. You will be comfortable working in a small team, ensuring the quality of the service you deliver is of a high standard, and also working externally with partners to signpost or refer; being able to adapt to changing circumstances and receptive to new ideas, with a willingness to learn.

What we Offer

In return you will receive a competitive salary and the opportunity to participate in a discretionary performance related bonus up to a maximum of 15% of salary along with a range of benefits, which include:

To apply please see the applicant pack, which includes the job description and person specification, and then email your CV and a supporting statement to outlining how your experience meets the criteria set out in the person specification.



Address: Bank Workers Charity
Salisbury House
Finsbury Circus