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Caseworker (2 posts)

Organisation: Coventry Independent Advice Service
Full time, 37 hours per week (applications for part-time hours considered)
Up to £25,943 (depending on skills and experience) plus 5 per cent employer pension contribution
Location: Coventry
Deadline: 28 October, 2021

Coventry Independent Advice Service offers advice across Coventry and holds the Advice Quality Standard (AQS) for our casework in welfare benefits and debt.

Two exciting opportunities have arisen to join our team!

1. Caseworker – Full-time (permanent)
2. Caseworker – Full-time (maternity cover to 31/12/2022)

In both roles, you will be part of our advice team delivering a citywide welfare benefits and debt advice service using a mix of telephone, digital and face-to-face advice. You will give advice and undertake casework with individuals and families, becoming a valuable asset within the community.

Face-to-face advice will be offered at outreach venues, working closely with Family Hubs, social supermarkets and other community partners. We now operate a hybrid-working policy which gives flexibility around where and when you can work when tasks do not require a specific physical location.

You will have significant recent experience of advice giving and casework, ideally in an organisation where a commitment to empowerment and high quality is paramount. You will have a good knowledge of EITHER welfare benefits OR debt advice. Ideally, you will have some experience of both, but appropriate training will be provided to help you achieve the required standard in the relevant area.

You will have an awareness of wider social welfare issues, being able to signpost and refer where further help is needed. You will be able to communicate effectively with people from a range of cultures and backgrounds and will have a keen interest in delivering services for communities. You will be client-focused and demonstrate a positive and flexible approach.

You will work within the aims, policies, and principles of our service and to Advice Quality Standard (AQS) requirements. You will have full access to support, resources and expert supervision and be part of our friendly advice team.

Why should I join Coventry Independent Advice Service?

To apply

Please download the full application pack from our website at:

Closing date: Thursday 28 October 2021 at 12 noon
Interviews: Tuesday 2 or Thursday 4 November 2021 (online via Microsoft Teams)



Address: Oakwood House


Tel: 02476 521 100