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Casework Manager (Welfare Benefits Advice)

Organisation: South East London Mind
37.5 hours per week
£37,062 per year
Location: Based in Beckenham/Orpington, with travel required across South East London
Deadline: 5 August, 2024

The Benefits Service within SEL Mind supports people with mental health problems to navigate the benefits system and challenge unfair decisions. The service currently operates across Bromley, Lewisham and Greenwich, delivered in partnership with local NHS. It includes dedicated welfare benefits specialists who provide casework support, and a cross-area team of volunteers who assist with form filling and assessments for health and disability benefits.

The role

The Casework Manager will play a key part in the service, providing line-management and supervision to a team of welfare benefits specialists, and on-site supervision for South East London Mind’s weekly form-filling clinic. The post-holder will lead on making sure that we are delivering high-quality and accurate advice in a way which meets the needs of our clients.

Knowledge and experience

We are looking for people with significant experience of working within welfare benefits, including providing representation at appeals, and giving advice on complex entitlement issues. A strong understanding of the needs of people with mental health problems, and experience of management and supervising the work of others (whether staff or volunteers) are also essential to this role.

To apply

For more information on this role and to apply, please visit https://selmind.org.uk/job/casework-manager-welfare-benefits-advice

Likely interview date: 14 August 2024.



Email: hr@selmind.org.uk

Tel: 0208 249 5910