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Benefits Take-Up Workers x 2

Organisation: Warwickshire Welfare Rights Advice Service
36.25 and 18 hours per week
£25,481 pa FTE (pro-rata for Part-time post, plus, up to 3% employers contribution to pension)
Location: West Midlands Combined Authority area
Deadline: 17 May, 2021

Benefits Take-Up Workers

1 Full-time post 36.25 hours p.w. and 1 Part-time post 18 hours p.w.

Starting salary: £25,481 per annum FTE (pro-rata for P/T post) plus, up to 3% employer’s contribution to pension.

We are looking to recruit two experienced Benefits Take-Up workers to work on a new project in partnership with Act on Energy and Marches Energy Agency.

Warmer Homes West Midlands is an ambitious partnership programme to provide a universal energy advice service for the fuel poor across the seven urban local authority areas in the West Midlands Combined Authority area. The aim is to reduce fuel poverty and improve the health and wellbeing of people with pre-existing cold and damp related medical conditions. Income maximisation is one of the key delivery strands for this project and referrals for benefits advice will be made to WWRAS by a team of community outreach workers, rooted in the communities where the project operates.

The project is currently funded until November 2022 (dependent on targets being met). The posts are permanent appointments as the expectation is that post holders will be retained, subject to additional funding being secured beyond this date.

Advice will be delivered by telephone; digitally; through casework, and on home visits and community events, where it is safe to do so. The work will involve:

Warwickshire Welfare Rights Advice Service has an unrivalled reputation in the field of social security in the county of Warwickshire and surrounding areas. WWRAS has raised in excess of £74 million in unclaimed benefits for clients since being established. The post is home-based but will involve travel to various locations across the West Midlands Combined Authority area.

For more information: contact Mark Stanyer on 024 7509 7937, or email:

To apply: To request an application form email:, or call Denise Peach on: 024 7509 7938

Deadline for applications: 17/05/2021: (10:00 a.m.)
Interview date: 24/05/2021 (To be held online)

All applicants must complete an application form – CVs will only be accepted if accompanied with an application form.

We strive to be an equal opportunities employer. Warwickshire Welfare Rights Advice Service is a Registered Charity (No. 1113524) and Limited Company (No. 5730678). Registered in the UK at: 1 The Courtyard, Eliot Park, Goldsmith Way, Nuneaton, Warwickshire CV10 7RJ



  1. To assist in the delivery and development of a benefits take-up service for residents in fuel poverty across the West Midlands Combined Authority Area (Warmer Homes West Midlands Project). Assistance on other relevant projects when required.
  2. To promote the take-up of benefits, and ensure claims are made and benefits awarded where relevant and appropriate.


  1. To identify benefit take-up issues.
  2. To plan, prepare and deliver take-up work on referral from Energy Advisors working on the West Midlands Warmer Homes Project.
  3. To liaise with relevant agencies and partners in order to identify and target potential clients.
  4. To contact clients in writing; by phone or digitally to check entitlements.
  5. To do home visits to clients as required.
  6. To ensure that claim forms and review applications are completed and submitted within relevant timescales.
  7. To advise clients whose claims are refused and to help challenge decisions where necessary by way of mandatory reconsideration.
  8. To carry out promotional activities relating to the project in order to effectively increase the take up of benefits across the Project area.
  9. To liaise with Benefit Paying Authorities on the progress of claims and to feedback project outcomes as required.

Other duties

  1. To keep clear case records and monitor the number of clients approached and claims made and to record case outcomes.
  2. To identify and monitor the impact of social security legislation on clients.
  3. To deliver welfare rights training to Project staff in partner organisations, as and when required.
  4. To undertake training as required and to keep abreast of changes in the social security field.
  5. Such other duties as are consistent with the post.


The following skills and abilities are essential for this post, unless otherwise stated. Please address each of these in your application and demonstrate how you meet the specification in all respects.


  1. At least 1 years’ experience (or part-time equivalent) of welfare rights advice work.
  2. Practical experience of negotiating with the DWP/HMRC/Local Authority Housing Benefit Departments.
  3. Ability to accurately calculate welfare benefit entitlement and convey this information in a clear and understandable manner to clients. (Tested at Interview)
  4. Ability to identify take-up opportunities.
  5. Ability to deal impartially and sensitively with a range of different clients and third-party agencies.
  6. Ability to communicate clearly and effectively, both verbally and in writing.
  7. IT literacy and ability to use a computer to meet the requirements of this post, including experience of using Microsoft Word, Excel and Outlook.
  8. Commitment to and understanding of the principles of confidentiality relevant to welfare rights work.
  9. Commitment to equal opportunities and an ability to recognise and address equal opportunities issues in welfare rights work.
  10. Possession of full valid driving licence, and access to a car for work purposes.
  11. Ability to work independently and organise own workload to ensure that deadlines are met.


  1. Experience of developing and delivering training on welfare rights-related matters.
  2. Ability to advocate on behalf of clients up to and including First Tier Tribunals.



Address: WWRAS
Po Box 6774
CV11 9NB


Tel: 024 7509 7938