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Benefits, Debt and Money Adviser

Organisation: Royal British Legion
35 hours per week
£29,458 to £30,249 per annum (inclusive of £1,000 pa market supplement)
Location: Greater Manchester
Deadline: 26 June, 2024

Would you like to be part of the team providing specialist benefit, debt and money advice that could have a real impact on people’s lives?

We are enhancing and increasing resource across this vital service, to ensure that we continue to meet the needs of our beneficiaries, expanding from three to four regional teams.

We are looking for advisers to join our friendly and passionate team. As an organisation we are committed to providing a high quality and consistent service to our beneficiaries.

The role

As a Benefits, Debt and Money Adviser, you will provide a comprehensive community-based debt advice service to beneficiaries who are experiencing difficulties, advising on their legal position and all the suitable options available through a mixture of face-to-face, telephone and email interactions.

In addition, you will carry out income maximisation through identifying and advising on entitlement, and the take up of appropriate benefits. There is an expectation you will also deliver specialist level welfare benefits casework including the preparation of written submissions and representation at appeal tribunals. To achieve this, full training and coaching is provided with an expectation to complete the training framework and sign off process within two years of appointment.

The role is home based with occasional travel required throughout Greater Manchester. This includes travel to home visits and tribunal locations, in addition to national team meetings and training. We do cover travel expenses.

Living within the Greater Manchester area or in commutable distance to the area is essential in being able to undertake this role.

This position is also subject to pre-employment checks including an Enhanced DBS check.

Why join us?

Our Benefits, Debt & Money Advice Service at the Royal British Legion is unique:

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

Further information

For more detailed information about the role, please see https://ce0286li.webitrent.com/ce0286li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=040586FEvZ&WVID=36108204YQ&LANG=USA

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.



Address: The Royal British Legion,
199 Borough High Street,