Appeals and Disputes Manager

Organisation: National Deaf Children's Society
35 hours per week
£32,481 - £42,426
Location: London, Birmingham, Cardiff or Home based
Deadline: 9 July, 2018

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.

Appeals and Disputes Manager

£35,797 - £42,426 (London office based)
£32,481 - £38,446 (Home-based or Birmingham, Cardiff, Belfast or Glasgow office based)

35 hours per week / Permanent

We are looking for a highly motivated manager with expertise in social welfare law and experience of casework supervision to join our Appeals and Disputes Team to deliver high quality outcomes for deaf children and young people.

Our successful candidate will manage the Appeals and Disputes Team to provide casework advocacy and representation across the UK – focussing on strategic areas including DLA, PIP and SEN assessments. We are ideally looking for someone with a proven track record of delivering successful results in disability benefits who can provide technical and tactical support across a range of teams.

As an effective communicator you will have excellent coaching and negotiating skills with experience of working with volunteers and pro bono caseworkers. You will be responsible for ensuring the team meets organisational targets and quality assurance standards. As well as contributing towards planning you will play a key role in identifying opportunities for strategic casework and sharing front line insight to support other teams including policy and campaigns.

This is an exciting opportunity to build on past successes and support the team in going forward to deliver high impact to the lives of deaf children and young people.

The role can be homebased or at one of our offices across the UK. You will be expected to travel regularly to other parts of the UK, and are likely to need to work some unsocial hours.

For an application pack please visit our website

Please note that you will need Adobe Reader 7 or above to complete the application form. This can be downloaded for free if you do not already have it. If you are using an Apple Mac please open and complete the application form using Adobe Acrobat Reader and not the Apple Mac Preview Option.

The closing date for applications is 9am on Monday 9 July 2018
We expect interviews to be held in London on Monday 16 July 2018


An Enhanced DBS, PVG and Access NI Disclosures will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.

We strive to provide an accessible recruitment process. If you require reasonable adjustments to submit your application please contact us. If you need adjustments for your interview please tell us in the equal opportunities section of the application form. We will contact you if you are short listed. Additional information about the support we can offer is on our jobs page.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and expects staff and volunteers to share that commitment. We are also committed to promoting work-life balance amongst our staff.



Tel: 020 7014 1185