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Adviser – National Food Bank Telephone Helpline

Organisation: Citizens Advice Hammersmith and Fulham
Part-time or full-time role available
£26,500 - £28,500 (according to experience). Pro-rata part-time.
Location: Remote working
Deadline: 27 May, 2022

Citizens Advice, in partnership with The Trussell Trust, provides an award-winning freephone helpline for people who need help to obtain a food parcel from their local food bank. As part of the process, it provides information and advice on the issues that are causing financial hardship in order to move the client forward. The helpline is managed by generalist advisers from local Citizens Advice across England and Wales.

Citizens Advice Hammersmith & Fulham have been involved with the project since the start and now has the opportunity to expand our team of advisers.


The Helpline Advisers are provided with close support from our Supervisors, have access to our wealth of resources and are an integral part of the Citizens Advice Hammersmith and Fulham team. As such, you will be invited to participate in regular briefings, occasional meetings and training opportunities.

We have full-time or 2 part-time roles (fixed days) starting as soon as possible with contracts running initially until March 2023. This role is predominantly remote working but advisers will be expected to visit our Hammersmith office for an initial training day and occasional team meetings for which travel will be reimbursed. We will provide a suitable laptop, telephony and headset.

More information

If you are interested, please complete the application form (found on by 6pm on Friday 27th May, and send your CV and covering letter to indicating your preference for the number of working days. (This response will not count against you as the current team members work full-time or part-time).

All shortlisted candidates will be asked to take a test (a mock client call and write up) on 31st May or 1st June, with all candidates achieving a satisfactory score invited to interview on Monday 6th June.



Address: Avonmore Library and Neighbourhood Centre,
7 North End Crescent,
W14 8TG