Volunteer Adviceline Assessor

Organisation: Enfield Citizen Advice
14 hours per week
Location: Enfield Citizen Advice
Deadline: 30 October, 2024

What will you do?

• Converse with clients over the phone to explore what problems they want help with
• Assess the client’s capability and urgency of the client’s issue and their ability to deal with the problem themselves
• Find information about the clients’ problems and help them to understand their options through our public site
• Write a summary of the clients’ problems and outline next steps
• Look out for problems that are common, or are unfair, and write a short report about the problem
• Liaise with supervisors about the best course of action
• Send appointments reminders
• Photocopy or scan client documents as required
• Update internal spreadsheets and databases as required.

What’s in it for you?

• Make a real difference to people’s lives
• Learn about a range of issues that affect our clients such as benefits, debt, employment and housing
• Build on valuable skills such as communication, listening, marketing and advertising
• Increase your employability
• Work with a range of different people, independently and in a team
• Have a positive impact in your community.

We will reimburse travel expenses within the boundaries of Enfield.

You will need to -

• Be available two days a week, one of which needs to be Wednesdays throughout October and November until early December 2024 to attend the group training
• Be familiar with and have an ability to develop your skills using Microsoft Word and Excel
• Be able to manage using multiple windows and online resources throughout client calls
• Have excellent verbal and written communication skills
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• Be willing to undertake training in your role
• Be friendly and approachable
• Be non-judgmental and respect views, values and cultures that are different to your own

How much time do you need to give?

• Two days a week 9.30am - 4.00pm for at least 6 months

For more information and to obtain an application pack, please visit: https://www.citizensadviceenfield.org.uk/recruitment