Advice Supervisor

Organisation: Kirklees Citizens Advice and Law Centre
16 hours per week
£23,166 to £24,717 pro rata
Location: Huddersfield
Deadline: 29 January, 2018

Kirklees Citizens Advice & Law Centre has a vacancy for an Advice Supervisor who will supervise and support our small team of Telephone and Digital Assessors to provide general information and advice to members of the public calling our telephone advice line or requesting assistance by email or webchat. They will also support a small team of volunteers giving face to face advice.

Hours for this post will be :

The successful candidate will have experience of supervising a telephone service and have a pleasant telephone manner, good listening skills and be a strong communicator. They will have the ability to remain calm under pressure and deal sensitively with clients from all backgrounds.

Closing date: Mon 29 January 2018 at 5.00 pm
Interviews will be held on Thursday 8 February

Please do not send CVs or other supporting material as they will not be considered.

All details are on our website

If you have any queries about this post please email Please return your application forms to that email address and remember to include the diversity monitoring form.

The job is located on the first floor of our Huddersfield offices and we regret that there is no lift which means that it may be unsuitable for some people with a mobility impairment.

Kirklees Citizens Advice & Law Centre values diversity, promotes equality and challenges discrimination, and strives to be an Equal Opportunities employer. We encourage and welcome applications from people of all backgrounds.


Address: For further details and to apply visit