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Advice Session Supervisor

Organisation: Citizens Advice - Hull & East Riding
18.5 hours per week– permanent
£24,998 per annum (actual: £12,499)
Location: Hull
Deadline: 28 February, 2020

Generalist advice at the Wilson Centre Ref: 2020/01/ASS

Citizens Advice Hull & East Riding (CAH&ER) is a busy, progressive and dynamic service serving a city and a large rural county. CAH&ER work together to make a positive difference in the lives of our clients.

The advice service supervisor role involves working with colleagues to manage the day to day delivery and quality of a busy city centre service. You will supervise a large and diverse team of paid and volunteer advisers, admin and receptionists to ensure we provide a high quality customer service. In this role you will support advisers to offer advice via varied service channels including face to face drop in, telephone, outreach and digital.

In addition to the requisite advice knowledge, we are looking for commitment, enthusiasm, flexibility and good time management skills.

It will be desirable for the applicant to have previous experience of managing a team of volunteers as well as working in an advice setting.

Closing date is: Friday 28 February 2020 at 12:00 noon.

For an application form, email: recruitment@hull-eastridingcab.org.uk stating which post(s) you are applying for or send an A4 SAE with postage to the value of £1.10 to:-

Recruitment
Citizens Advice – Hull & East Riding
The Wilson Centre
Alfred Gelder Street
Hull
HU1 2AG

CVs will not be accepted.

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Contact

Address: The Wilson Centre
Alfred Gelder Street
Hull
East Yorkshire
England
HU1 2AG

E-mail: recruitment@hull-eastridingcab.org.uk

Tel: 01482 328 990