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Advice Service Manager

Organisation: Citizens Advice Southampton
Full time (37.5 hours per week)
£31,000 - £35,500 depending on experience
Location: Southampton
Deadline: 20 December, 2021

Citizens Advice Southampton is a local charity providing free, independent, confidential and impartial advice to over 7,000 people in Southampton every year on any problems they might face. We work as part of a network of around 300 local Citizens Advice members across England and Wales.

We are an equal opportunities employer and encourage applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

The Role

We are seeking a dynamic and highly motivated Advice Service Manager to lead our dedicated and diverse staff and volunteer team, to develop our services and to ensure we deliver exceptional high-quality information and advice. Reporting to and working closely with our Chief Officer, this is an exciting opportunity to play a significant role at the very heart of our charity.

As a member of our Senior Management Team, you will be responsible for the future development of our advice operation. You will look to harness the use of new technology, leading a team that is able to respond to the changing needs of our community.

You will be able to demonstrate strong leadership and collaboration skills to support an inclusive working environment for our staff and volunteer team, as well as work pro-actively with a wide range of stakeholders across the city.

The successful applicant will be a confident and positive leader who is energetic, resourceful, and highly organised. You will relish change, and possess substantial operational management experience within a high performing multi-channel advice service or similar, preferably with a good understanding of Citizens Advice.

To apply

For a job pack please contact Emma Vint at Citizens Advice Southampton, by email, at Please note CVs will not be accepted.

For an informal chat about the role contact Liz Donegan, Chief Officer, on 07786 943 084.

Closing date for applications is Monday 20th December at 9 am

First-round interviews to be held Tuesday 4 January and Thursday 6 January 2022. Second interviews to be held Thursday 13 January 2022

Please note all successful applicants will be subject to an Enhanced DBS check.




Tel: 07786 943 084