Benefit Safeguards - policy issues
It seems that DWP can report on the number of PIP claimants with additional support needs markers on their record: “At 28 February 2021, 523,800 claimants receiving Personal Independence Payment (PIP) were recorded as either having had Additional Support Requested or Confirmed on the PIP Computer System (PIPCS)”.
I don’t know whether DWP are able to use these markers to track ‘types’ of claimant through the PIP process (e.g. do people with a particular condition or additional support need experience a particular type of problem with the process).
As far as I know DWP can’t report on the number of UC claimants with complex needs recorded in their claimant profile
- Response_FOI2021_19011_.pdf (File Size: 50KB - Downloads: 11)
Emma Haddad, who had been DWP’s DG of the Service Excellence Directorate (the Directorate which, according to this letter , was set up ( in April 2019, so in the months before the Errol Graham inquest in June 2019) as a result of concerns about deaths among benefit claimants) has moved on to the Home Office.
She has been replaced by Amanda Reynolds, who appears to have joined DWP after a career in the private sector: https://www.gov.uk/government/people/amanda-reynolds
In a piece of interesting timing Emma appears to have left the role a couple of weeks after the hearing in Turner.
Advice NI briefing on benefit safeguards: https://www.adviceni.net/sites/default/files/adni_safeguarding_briefing_paper_december_2020td_2.pdf
DWP’s Senior Safeguarding Leaders get a mention on p.14 of the COVID-19 mental health and wellbeing recovery action plan: