‘Suicide guidance’ given to universal credit call centre staff
Guidelines on how to deal with suicidal benefits claimants have been handed out by the Department for Work and Pensions to Scots workers tasked with rolling out the UK Government’s controversial welfare reforms.
As part of a six-point plan for dealing with suicidal claimants who have been denied welfare payments, call-centre staff in Glasgow have been told to wave the guidance, printed on a laminated pink card, above their head.
The guidance is meant to help staff dealing with unsuccessful applicants for Universal Credit who are threatening to self-harm or take their own life.
A manager is then meant to rush over to listen in to the call and workers – who insist they have had no formal training in the procedure – must “make some assessment on the degree of risk” by asking a series of questions.