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John Birks
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Welfare Rights and Debt Advice - Stockport Council

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Joined: 16 June 2010

This will be my 4th or 5th attempt at a reply to this.

Things have moved on in any case.

I decided after an hour or so that a complaint would be appropriate as no-one, let alone a DM can be effective with closed ears and a big gob. Shouting at me - or at the very least being overly assertive - was never going to resolve anything. If I was a claimant rather than representative then the conduct is not befitting of a member of the Civil Service.

https://www.gov.uk/government/publications/civil-service-code/the-civil-service-code

And just to take the nasty taste away of Lady Thatchers quote… “Know the rules well, so you can break them effectively.” Mr Lama XIV

ROBBO
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Welfare rights team - Stockport Advice

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Joined: 16 June 2010

“Do not let the behaviour of others destroy your inner peace”

Margaret Thatcher

“You may have to fight a battle more than once to win it”

Dalai Lama