Volume of appeals
This will be my 4th or 5th attempt at a reply to this.
Things have moved on in any case.
I decided after an hour or so that a complaint would be appropriate as no-one, let alone a DM can be effective with closed ears and a big gob. Shouting at me - or at the very least being overly assertive - was never going to resolve anything. If I was a claimant rather than representative then the conduct is not befitting of a member of the Civil Service.
And just to take the nasty taste away of Lady Thatchers quote… “Know the rules well, so you can break them effectively.” Mr Lama XIV
“Do not let the behaviour of others destroy your inner peace”
“You may have to fight a battle more than once to win it”