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Forum Home  →  Discussion  →  Income support, JSA and tax credits  →  Thread

pandemic and long delays in calls being answered

Scarcab
forum member

Scarborough Citizens Advice Bureau

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Total Posts: 29

Joined: 18 June 2010

Hi. Has anyone come across any stats regarding the outbreak of pandemic and how it impacted on the call centres being jammed with calls,  claimants having to wait for a lot longer periods and expecting other technical issues during 2020 please?