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Claim closure at claimant’s request (complex needs)
Hi,
I am wondering whether there’s any operational guidance which addresses ‘claim closure’ where it is instigated by the claimant. I am hoping there is some procedure that should be followed… In my client’s case, there are complex needs and a pattern of becoming overwhelmed by the interactions with UC and declaring she will just stop claiming. She’s now at a risk of eviction.
Thanks in advance!