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DWP responses to MR requests
Hi all, I have made several requests for MRs lately relating to UC and all 3 of them have been handled badly (in my opinion!). Instead of a letter/MRN my clients are having a journal entry from someone at the service centre giving vague information around the issues raised in the MR. It contains no real explanation or detail and certainly no information about appeal rights. Is this something just affecting my area or are others seeing this? I am about to raise it with our Partnership Manager.