Search rightsnet
Search options

Where

Benefit

Jurisdiction

Jurisdiction

From

to

Forum Home  →  Discussion  →  Other benefit issues  →  Thread

DWP has updated its ‘Working with reps’ guidance

shawn mach
Administrator

rightsnet.org.uk

Send message

Total Posts: 3450

Joined: 14 April 2010

The DWP’s ‘Working with representatives: guidance for DWP staff’ has been updated:

Updated the sections on ‘Bogus callers’, ‘Alternative enquiry’, and ‘Should you disclose the information requested?’

https://www.gov.uk/government/publications/working-with-representatives-guidance-for-dwp-staff

Ianb
forum member

Macmillan benefits team, Citizens Advice Bristol

Send message

Total Posts: 883

Joined: 24 November 2017

Under alternative enquiry the bit that has changed appears to be that the Security Questions section has been truncated to a single sentence whereas it was previously several paragraphs and some sample scenarios.