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Forum Home  →  Discussion  →  Universal credit administration  →  Thread

UC and NICs

Andrew Dutton
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Only a couple of cases, but they have popped up right on top of one another.

In both cases, the claimant has been on UC for two years and has just found out that there have been no NICs credited whatsoever.

In both cases, UC do not know anything about it.

In one case, the NI office and UC have each told the claimant it is the other’s problem and they are going in circles.

Random occurrences? Or have others seen this happening?

Charles
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Interesting. How did they find out?

Andrew Dutton
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Charles - 14 December 2021 10:08 AM

Interesting. How did they find out?

Hello Charles.

One got a pension forecast and spotted the gap.

The other got curious and started asking questions via the Journal, and has had no less than two years of deeply unsatisfactory replies.

Paul_Treloar_AgeUK
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Yes, we had at least one case like this in the last couple of weeks.

Andrew Dutton
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DWP response to claimant:


‘Thank you for the information about your national insurance credits. A solution to this problem is currently in development which will ensure that all UC claimants are credited with the appropriate credits, with a contingency if a case is rejected. We don’t currently have a timescale for when this work will be fully completed.
We are currently prioritising claimants who are within 4 months of State Pension Age to ensure that their claims for State Pension are not delayed.’

So….is nobody at all getting these [automatic] credits without DWP intervention?

 

 

Ianb
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Andrew Dutton - 17 December 2021 04:15 PM

So….is nobody at all getting these [automatic] credits without DWP intervention?

And how many years is it since UC was introduced, beggars belief that a problem like this still exists.

Andrew Dutton
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Ianb - 17 December 2021 04:32 PM
Andrew Dutton - 17 December 2021 04:15 PM

So….is nobody at all getting these [automatic] credits without DWP intervention?

And how many years is it since UC was introduced, beggars belief that a problem like this still exists.

Indeed!

Andyp5 Citizens Advice Bridport & District
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See attached FOI re: UC claimants not being automatically being credited with National Insurance credits without DWP intervention.

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Ianb
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“a strategic solution” - well that’s clear then.
“to ensure all Universal Credit claimants are credited with the appropriate credits” - which obviously isn’t happening going by this thread.

MickD
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There was a similar problem with people who were in receipt of Incapacity Benefit not being credited with National Insurance contributions.  Plus ca change.

Andrew Dutton
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What the DWP response doesn’t say speaks louder than what it does.

Andyp5 Citizens Advice Bridport & District
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Andyp5 Citizens Advice Bridport & District
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This extract from the FOI refers to ‘The issue regarding the updating of an individual’s National Insurance record with class 3 contributions was first identified in 2019’.

Has anyone come across cases concerning similar problems with updating class 1 contributions credited from New Style ESA as per the UC scenario Andrew flagged up in this thread?

We are wondering if this is just confined to UC?

Ben
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See attached FOI.

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Andyp5 Citizens Advice Bridport & District
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Thanks Ben really handy!!!!!!!

So the DWP’s ‘strategic solution’ is checking cases manually interesting…..............................digital platform and or that….............

Andyp5 Citizens Advice Bridport & District
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